Return and Refund Policy

We want you to enjoy a smooth and worry free shopping experience. The following points explain how our return and refund process works.

  1. Eligibility for Returns
    You may request a return within a set period of time after receiving your order. The item must be unused, in its original condition, and in its original packaging. Certain products may not be eligible for return due to hygiene or customization reasons.

  2. Return Request Process
    To initiate a return, contact our customer support team with your order number and the reason for the return. Once your request is approved, you will receive instructions on how to send the item back to us.

  3. Return Shipping
    Return shipping costs may vary depending on the reason for the return. If the return is due to an error on our part such as receiving a damaged or incorrect item, we will cover the return shipping cost. For all other reasons, the customer may be responsible for the return shipping fee.

  4. Inspection and Approval
    Once we receive your returned item, our team will inspect it to ensure it meets the return conditions. We will notify you of the approval or rejection of your return shortly after the inspection.

  5. Refund Issuance
    If your return is approved, your refund will be processed to your original payment method. Refunds typically take a few business days to appear depending on your bank or payment provider. Shipping charges paid at checkout are generally non refundable unless the return is due to our error.

  6. Exchanges
    If you wish to exchange an item for a different size, color, or variant, please contact us. We will guide you through the exchange process based on product availability.

  7. Non Returnable Items
    Some items may not qualify for return. These may include personal care products, items marked as final sale, or goods with custom personalization. Any exceptions will be clearly mentioned on the product page.

  8. Delayed or Missing Refunds
    If you have not received your refund within the expected time, check with your bank or payment provider first. If the issue persists, contact our support team and we will be happy to assist.

Â